Customer Support, Warranty and Service

Uninterrupted Mining Solutions Backed by Trust

At Minevate, we don’t just deliver high-quality equipment — we provide end-to-end support to ensure your mining operations run smoothly and efficiently. Our customer-centric support process is designed to minimize downtime and maximize performance.

Pre-Sales Engineering Support

• Project-based technical consulting

• Equipment selection and plant layout assistance

• Flow chart and technical drawing support

🛡️ Warranty Coverage

• All major equipment is covered under a 12 to 24-month warranty

• During the warranty period, manufacturing defects are resolved with free replacement parts and service

• Post-warranty support includes spare parts and field service options

After-Sales Service

• On-site installation and commissioning

• Remote technical support (phone, video call, email)

• Scheduled maintenance services upon request

• Operator training and user manuals provided

📞 Support Channels

• Technical Support Line: +90 541 183 27 77

• WhatsApp Support:  quick response

• Contact Page form for direct service requests

Working with Minevate means having more than a supplier — you gain a long-term solution partner.